Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,918

members

635

online

36,287

topics

Top

Restricted user on my account

New Poster

Restricted user on my account

Just set up wi fi virtual number for my son.  I have him as a restricted user, however when he logs in the my account app he still has access to my main billing info.  Any way I can lock this out?

Official Employee

Re: Restricted user on my account

 

Hi brucewayne1, I can check into your rules and make sure only you can access your billing information. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 385 views
  • 0 kudos
  • 2 in conversation