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My account log in redirects me to wifi on damand screen

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My account log in redirects me to wifi on damand screen

Everytime I try to log on to my app it redirects me to the wifi on demand screen. I missed my payment and I am just trying to pay my bill but I am at work I dont have my account number. Im very frustrated. Just want to pay my bill and restore my services. 

Service Expert

Re: My account log in redirects me to wifi on damand screen


toried_ wrote:

Everytime I try to log on to my app it redirects me to the wifi on demand screen. I missed my payment and I am just trying to pay my bill but I am at work I dont have my account number. Im very frustrated. Just want to pay my bill and restore my services. 


if you have no internet available (like libraries for example) nor a Comcast service center nearby, you can call 800-Comcast and select billing.




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Official Employee

Re: My account log in redirects me to wifi on damand screen

Hi toried_, I show that your services are active at this time. If you need assistance making a payment you can call in or I can help you here. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcatsAmir) and then "private message me" and I can process the payment for you. 




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New Poster

Re: My account log in redirects me to wifi on damand screen

I'm having the exact same problem. This all happened after I was charged for two on demand week passes but I didn't buy them. I've talked to multiple people on the phone and they can't find the charges. And I still can't log on to see my account information.
Official Employee

Re: My account log in redirects me to wifi on damand screen

Hi TriciaLynn77,

 

I can help. Please send me a private message verifying the first and last name of the account holder, phone number, and the street address or the full account number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.




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