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Internet - Automatically playing video of an AD that I don't see ANYWERE on the page

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Internet - Automatically playing video of an AD that I don't see ANYWERE on the page

I really wish you would STOP audio ADS, where there is no add on the page, it is driving me crazy!!!

 

I keep the "my account" page open while I am computing as I like to see the updated stories that are posted, and get my Emails that come in, but somehow an audio ad just automatically starts playing.  I look at my page and there is no video ad anywhere on it, ridiculous!

Service Expert

Re: Internet - Automatically playing video of an AD that I don't see ANYWERE on the page


treas777 wrote:

I really wish you would STOP audio ADS, where there is no add on the page, it is driving me crazy!!!

 

I keep the "my account" page open while I am computing as I like to see the updated stories that are posted, and get my Emails that come in, but somehow an audio ad just automatically starts playing.  I look at my page and there is no video ad anywhere on it, ridiculous!


Comcast has never had an audio other than their main pages where they introduce features (advertisements). Sounds like you have an add-on etc that is inserting content not on the actual site.




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Re: Internet - Automatically playing video of an AD that I don't see ANYWERE on the page

Thank you, appreciate the response Rustyben,

Where would I look in the internet settings to see if there is an "add-on" when this occurs so that I can kill it?

Service Expert

Re: Internet - Automatically playing video of an AD that I don't see ANYWERE on the page


treas777 wrote:

Thank you, appreciate the response Rustyben,

Where would I look in the internet settings to see if there is an "add-on" when this occurs so that I can kill it?


not supported here. try googling 'how to reset chrome' or check your installed extensions (turn them all off then try the same page and see it that eliminated the problem. then you can turn them on one by one testing the web page until you find the 'culprit'.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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