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Gigabit Tier My Account App

New Poster

Gigabit Tier My Account App

Using the My Account App my Gigabit Internet Tier (Speeds up to 986Mbps) just changed to (Speeds up to 789Mbps)    I was not notified of any speed reduction or changes to my service.   I asked another Gigabit customer if their (Speeds up to) had also changed using the App and his changed as well.   We are both in the Keystone (West) Region.   

Is this a known issue with the My Account App or have my speeds been reduced ?

We are both using Version 1.30.1.130 of the App

Official Employee

Re: Gigabit Tier My Account App

Hi, isoviux - Could you please provide a screenshot from My Account app? Your speed definitely didn't reduce. 




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New Poster

Re: Gigabit Tier My Account App

Here is what I am seeing in the App

IMG_2159.jpg
New Poster

Re: Gigabit Tier My Account App

Here is what it "used" to say

IMG_2181.jpg
Official Employee

Re: Gigabit Tier My Account App

@isoviux - Thank you so much for the screenshots. I need to investigate it further to see if there is an issue with the app or with the particular area. Please send me a private message with your full name and phone number. 




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We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
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Mark it as a solution!solution Icon