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Cannot login into MyAccount App in iPhone after January update

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Regular Contributor

Cannot login into MyAccount App in iPhone after January update

The login page appears and I do not get an error message, but it just stays there and it does not let me login.  I already tried deleting app, rebooting and reinstalling app.  It did not help.  I also tried deleting Safari cookies since login happens through Safari but it did not help either.  The app is very useful for troubleshooting and managing my data quota so I want it back. Any idea what can be done to fix this issue?  It seems to be device specific because the app still works in my iPad.

Accepted Solution

Re: Cannot login into MyAccount App in iPhone after January update

You were right.  It was iOS 10.3 beta 1 that broke it.  I just downloaded the second beta and the problem is now solved.  Thanks!

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New Poster

Re: Cannot login into MyAccount App in iPhone after January update

Have same issue with the Account app and connect app.  I was fine until I upgraded the IOS version to 10.3 Beta 1 about 2 days ago.  What did you mean January update?

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Regular Contributor

Re: Cannot login into MyAccount App in iPhone after January update

You were right.  It was iOS 10.3 beta 1 that broke it.  I just downloaded the second beta and the problem is now solved.  Thanks!

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