Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,639

members

1,404

online

29,188

topics

Top

Billing increase

New Poster

Billing increase

Our latest monthly charge was almost $30 more than the previous month.  I added no services.  So why the increase.  I did phone comcast for help in getting Spanish language on the Rockies game (I never asked for that nor selected it) to English, but that was not due to any selection I made for Spanish.  it just began to happen on our downstairs TV.  There should be no charge to me for that.

Service Expert

Re: Billing increase


revjohnbengston wrote:

Our latest monthly charge was almost $30 more than the previous month.  I added no services.  So why the increase.  I did phone comcast for help in getting Spanish language on the Rockies game (I never asked for that nor selected it) to English, but that was not due to any selection I made for Spanish.  it just began to happen on our downstairs TV.  There should be no charge to me for that.


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Billing increase

Hi revjohnbengston, I can assist in reviewing your bill with you, please send me a private me a private message with your account information (name on account, address on account and account number).

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 2 replies
  • 396 views
  • 0 kudos
  • 3 in conversation