Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now



Back to Top

Android MyAccount App won't allow login

Posted by
Member Since: ‎03-06-2017
Posts: 1
Message 1 of 1 (111 Views)

Android MyAccount App won't allow login

Installed MyAccount app on android phone.  When I select login, it redirects me to a webpage in firefox.  If I haven't logged in recently, it responds with a 'moved' error code, which will reopen the myAccount app, which is still sitting on the login page.  If you hare already logged in on the browser, you will get a message 'You are already logged in' and a continue button that also goes back to the my account app, still stuck on the login screen.


Tried uninstalling and reinstalling, no difference.