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Android MyAccount App won't allow login

Posted by
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Message 1 of 6
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Installed MyAccount app on android phone.  When I select login, it redirects me to a webpage in firefox.  If I haven't logged in recently, it responds with a 'moved' error code, which will reopen the myAccount app, which is still sitting on the login page.  If you hare already logged in on the browser, you will get a message 'You are already logged in' and a continue button that also goes back to the my account app, still stuck on the login screen.

 

Tried uninstalling and reinstalling, no difference.

5 REPLIES
Posted by
Contributor

Message 2 of 6
1,049 Views

I have the same problem. No response?

Posted by
Service Expert

Message 3 of 6
1,031 Views

try changing default browser to chrome or copy the url to chrome?





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Posted by
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Message 4 of 6
957 Views

Same issue  No help from chat support

Posted by
Official Employee

Message 5 of 6
926 Views

Hello all,

If you are still experiencing issues with My Account app on Android platform, please try the solution provided by expert Rustyben.

 

If it won't help or you get a different error message, please send me a private message with your Comcast username, and I will take a look.  

 

Click on my name "ComcastElla", then click "Private Message". 




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Posted by
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Message 6 of 6
757 Views

I tried the Google Chrome suggestion, and it works.