Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,638,754

members

35

online now

1,816,298

discussions

Back to Top

Android MyAccount App won't allow login

Posted by
Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Congrats on Posting your first topic!

Message 1 of 5
470 Views

Installed MyAccount app on android phone.  When I select login, it redirects me to a webpage in firefox.  If I haven't logged in recently, it responds with a 'moved' error code, which will reopen the myAccount app, which is still sitting on the login page.  If you hare already logged in on the browser, you will get a message 'You are already logged in' and a continue button that also goes back to the my account app, still stuck on the login screen.

 

Tried uninstalling and reinstalling, no difference.

4 REPLIES
Posted by
Contributor

Message 2 of 5
212 Views

I have the same problem. No response?

Posted by
Service Expert

Message 3 of 5
194 Views

try changing default browser to chrome or copy the url to chrome?





Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 4 of 5
120 Views

Same issue  No help from chat support

Posted by
Official Employee

Message 5 of 5
89 Views

Hello all,

If you are still experiencing issues with My Account app on Android platform, please try the solution provided by expert Rustyben.

 

If it won't help or you get a different error message, please send me a private message with your Comcast username, and I will take a look.  

 

Click on my name "ComcastElla", then click "Private Message". 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon