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Account info won’t load

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Account info won’t load

When I try to log into my account online or in the app it won’t load. Online it just stays at the three dots loading screen, and on the app it comes up with an error and prompts me to try again but never loads.
Expert

Re: Account info won’t load


@Ashleyd22 wrote:
When I try to log into my account online or in the app it won’t load. Online it just stays at the three dots loading screen, and on the app it comes up with an error and prompts me to try again but never loads.

let's pick one to see what the problem is with the login. The web page requires flash. Please run Chrome browser and try again. worked?

Official Employee

Re: Account info won’t load

 

Hello Ashleyd22, the suggestion that (Rustyben) provided is a great first step to figuring out what is causing this issue. Please try another browser such as Google Chrome, please reach back out to me here if changing browsers does not solve the problem.