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just started xfinity mobile, and the app says I don't have an account

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just started xfinity mobile, and the app says I don't have an account

I recently opened up a new line with Xfinity Mobile.  I have service on my phone, however the application on my iphone states that, "You are not an Xfinity Mobile Customer...".  Can anyone assist?

Official Employee

Re: just started xfinity mobile, and the app says I don't have an account

 

frankie0927, I can help. Did you move recently?

 

Please send me a private message with your full name and your phone number or account number associated with your residential services. 


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