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download purchased movies

New Poster

download purchased movies

how do I download purcased movies to my laptop

 

Bronze Problem Solver

Re: download purchased movies


gingerquinn1 wrote:

how do I download purcased movies to my laptop

 


The download fuction is not available onthe website, only using an app on a mobile device

Official Employee

Re: download purchased movies

gingerquinn1, if you're trying to download content from the Stream app to your laptop's or mobile device's internal memory, that is not a feature we have available at this time. Customers using the Stream app can download their favorite shows they have recorded to the app and have that available for them on the app to stream while offline. 

 


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Bronze Problem Solver

Re: download purchased movies


ComcastKenF wrote:

gingerquinn1, if you're trying to download content from the Stream app to your laptop's or mobile device's internal memory, that is not a feature we have available at this time. Customers using the Stream app can download their favorite shows they have recorded to the app and have that available for them on the app to stream while offline. 

 


Support help says downloading purchased content is allowed, just not over website, only apps.

 

"You can also download purchases using the XFINITY Stream app on your Apple and Android devices. Downloaded titles can even be viewed when you are not connected to the Internet"

 

Source: https://www.xfinity.com/support/cable-tv/xfinity-on-demand-purchases/

New Poster

Re: download purchased movies

That stinks. So we purchased 19 movies with the understanding that we own a digital copy and we can't download to a laptop or media drive?

Regular Visitor

Re: download purchased movies

You are not "streaming" if you are offline.

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