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data services on phones suddenly stop working

New Poster

data services on phones suddenly stop working

did this happen to anyone?  today my mobile data services just stop working.  cant connect to any website or apps(youtube, facebook, etc).   phone and txt works fine.  just mobile data not working and doesn't matter where i go.  internet works fine with wifi though.  also I think my 1 year warranties just expired too.   phone 4g lte and signal strength is good too.   I have two exact phones with different tel number.   both are not working. i chked all settings, factory reset, and had sim card exchanged.  still not working.   I noticed that the two phones show no information about apn network.  it just said i have to setup an apn network.   i have two lg x  model lg-k212.    i have unlimited data.    can anyone help? 

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Official Employee

Re: data services on phones suddenly stop working

Did you attempt to root your phones, yx1984? Have you tried rebooting both phones? Are you able to place calls and send text messages as normal? Did you double check that cellular data is actually still on? 

 


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New Poster

Re: data services on phones suddenly stop working

apparently you didnt read the information i submitted.

Official Employee

Re: data services on phones suddenly stop working

I can look into your issues with the APN. Please send me a private message with your full name and phone number tied to your residential services for help.


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