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change number

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Frequent Visitor

change number

Hi,

 

I already activated the phone and Xfinity number a few weeks ago.
I have a number on T-Mobile. Is it possible to transfer this number to my current Xifinity Mobile account?

I do not want to buy another device. Just transfer my T-Mobile number to my current Xifinity Mobile device.

New Poster

Re: change number

I have the same question looks like web site does not allow that.

One possibily is to remove line and ask technical support to add a new line with old Xfinity device and SIM and that time we can put a number transfer request.

Xfinity , Is this possible?

Official Employee

Re: change number

Hello, all. You can indeed port over a number after you've already activated your XFINITY Mobile device. To do so you'll need to call us at 888-936-4968 so our mobile team can assist with your number change/porting request.




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Contributor

Re: change number

Yes it is possible... they did it for me on my first phone and it took only a couple of minutes. Just make sure you have your T-Mobile account number when you call cause they'll need it.

Official Employee

Re: change number

On that note, below, please find information regarding how to locate your T-Mobile account information:

  • Account number: Your nine-digit account number can be found on your T-Mobile bill.
  • Account PIN: Your PIN can be a number or a word.
  • Contact: http://www.tmobile.com/ or (877) 413-5903.



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Mark it as a solution!solution Icon
Frequent Visitor

Re: change number

I am glad to hear this!  I bought my mother one of the LG X Charge phones for $1.  She still has 2.5 months left with her current carrier, so I couldn't port the number.  Once December 1st comes, I am going to call in and port her Boom! Mobile number to the XM phone.