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Xfinity mobile prepaid gift card not received for buying Samsung phone

New Poster

Xfinity mobile prepaid gift card not received for buying Samsung phone

I started my mobile service in November 2017 as an existing xfinity x1 subscriber. To date, I have still not received the card I was promised for the purchase of a Samsung phone. 4 months later is plenty of time to receive the card. I need an update on when I will receive it. Have checked status and it says "Pending Fulfillment Eligibility." What does that mean? Status update was a month ago (February 20).

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Official Employee

Re: Xfinity mobile prepaid gift card not received for buying Samsung phone

Hi JOK59, I can look into this prepaid offer for you.  Please send me a private message with your account information (your name, address and account number). 

 

Thank you


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New Poster

Re: Xfinity mobile prepaid gift card not received for buying Samsung phone

My service started November 9th and it still shows Pending Fulfillment Eligibility. I'm at 18 weeks!...RIdiculous

Official Employee

Re: Xfinity mobile prepaid gift card not received for buying Samsung phone

Hi JOK59, I have responded to your private message.

 

Thank you


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Xfinity mobile prepaid gift card not received for buying Samsung phone

I also signed up for xfinity mobile on Jan 27, 2018 and was promised a $200 gift card and have not received it. My account number is 457157. Thanks so much!

Regular Contributor

Re: Xfinity mobile prepaid gift card not received for buying Samsung phone

You should not put your personal information such as your account number in an open internet forum.

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