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Xfinity marked my account as fraud

New Poster

Xfinity marked my account as fraud

Xfinity marked my account as fraud and CLOSED MY ACCOUNT at random. I have no way to call or get calls. I went to the store and they said it was marked as fraud and tier 2? Has to remove the flag. Mind you I work from home and have two kids so my phone is KIND OF a NECESSITY!! I was told to wait 24 hours and service should come back. Don’t get me wrong I would LOVE to believe that but something in me says I’ll be back to the store. WHAT THE Heck XFINITY!
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New Poster

Re: Xfinity marked my account as fraud

You have a internet connection, so I would chat with support if you can't borrow a phone to call them directly.

 

 

Official Employee

Re: Xfinity marked my account as fraud

 

Desie0991, I can take a look into your ticket with tier 2. Please send me a private message with your full name and the phone number associated with your residential services for help. 

 

KenF


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