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Xfinity Mobile suddenly deactivated without notifying me

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Regular Visitor

Xfinity Mobile suddenly deactivated without notifying me

My Xfinity mobile got deactivated without any reason and notification. One sudden afternoon my phone stopped working and not able to make/receive calls. I spoke to 7 different people on Xfinity mobile customer service in 24 hours and no one able to resolve the issue. I asked for the information to escalate this issue and the Xfinity mobile customer service team gave me review team number (844-335-8719). When I called them review team told that they don't handle Xfinity Mobile issues and in turn they are giving the Xfinity mobile customer service team number to check. It is going in loops and not ending at all. Customer service team is poorly trained and they are not able to provide proper solution/escalations. Its been more than 36 hours since my mobile got deactivated and don't know what to do with it. Even to port the number to another carrier I need to get the account information which I am not able to do. Really terrible and ridiculous customer service Xfinity mobile has.

Accepted Solution

Re: Xfinity Mobile suddenly deactivated without notifying me

urvenkat, I'll private message you.

 

 

xusername, I've returned to the office and will reach out to your thread. 

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Official Employee

Re: Xfinity Mobile suddenly deactivated without notifying me

 

urvenkat, I can take a look into why your service was deactivated/suspended. Please send me a private message with your full name, and the address and account number associated with your residential services. Thanks.


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Regular Visitor

Re: Xfinity Mobile suddenly deactivated without notifying me

I don’t owe any dues but still deactivated my line . I already reached all the customer service options more than 20 times and I verified myself.Still I got a PM from the Xfinity representative to reach out to their security team. I had talked to that team alone 4 times. I think comcast representatives are useless. Because of security measures they temporarily deactivated my line but even after verifying my identity more than 20 times with all the teams still the service is not activated back. It’s been 8 days and counting on.

NB- Posting in forum because it didn’t allow me to reply to PM
Frequent Visitor

Re: Xfinity Mobile suddenly deactivated without notifying me

I'm having the same situation... XM customer service could NOT do anything helpful. I PMed KenF, got no response yet. 

Official Employee

Re: Xfinity Mobile suddenly deactivated without notifying me

urvenkat, I'll private message you.

 

 

xusername, I've returned to the office and will reach out to your thread. 


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Official Employee

Re: Xfinity Mobile suddenly deactivated without notifying me

Close old thread!


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