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Xfinity Mobile disabled LTE calling?

Contributor

Xfinity Mobile disabled LTE calling?

I have been using Xfinity Mobile for 5 months now without any problem.

I have two lines.

24hrs ago I received on the two lines a message saying the LTE calling feature is now disabled on booth lines.

When I go under in the cellular menu I can only select LTE for Data. When I try to select voice and data. I small pop up window tells to call Xfinity Customer support to activate the service.

Called tech support this morning. The tech person told me the feature (LTE voice calling) is active on both line.

I did the "reset network settings". Without any success.

I removed the SIM and switched with a T-Mobile one. Put back the Xfinity Mobile Sim. Still the same problem.

I'm wondering if others customers faced the same issue?

Problem Solver

Re: Xfinity Mobile disabled LTE calling?

Working fine for me, but there's another user with a thread from this morning reporting the same issue on this forum.

Contributor

Re: Xfinity Mobile disabled LTE calling?

Thanks for the feedback.

Maybe I have one explanation...

When I opened my line I bought two LGs phones (the $79 model). Because the phones were not performing well, I put the Xfinity sims in my two unlocked Verizon iphone 7. Everything worked since this morning.

It will be interesting to see with the other user if he is experiencing on the same issue on a BYOD phone?
Official Employee

Re: Xfinity Mobile disabled LTE calling?

Tpx_Follower, I heard of some feature issues due to swapping the sim card to a BYOD device. We don't support BYOD at this time so swapping the sim into a BYOD phone can cause issues. Let's make sure we have the right IMEI on file. Please send me your full name, account number and address so I can check the IMEI and check on the feature. 




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Frequent Visitor

Re: Xfinity Mobile disabled LTE calling?

What was the solution here? I'm having the same issue on my iPhone. Can't activate LTE calls nor set up a personal hot spot, both of which were working just fine on my phone yesterday.

Official Employee

Re: Xfinity Mobile disabled LTE calling?

Hello all, 

 

We do not support BYOD at this time. If you are using a device purchased outside of XFINITY Mobile, we cannot guarantee features will work nor can we assist with adding or removing features should they appear or disappear. I'm hoping we will support this program soon so we can assist those who purchase phones outside of XFINITY Mobile. 

 

 




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Frequent Visitor

Re: Xfinity Mobile disabled LTE calling?

Does getting a device swapped out via Applecare count as BYOD?

Official Employee

Re: Xfinity Mobile disabled LTE calling?

Does getting a device swapped out via Applecare count as BYOD?

Good question. Not sure, but I believe so. It'll depend if our system deems it as a foreign IMEI and I am guessing it would.  If you're having issues with a device and need a warranty exchange, we can process that for you and exchange the device with another we have in our inventory. 




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Official Employee
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Re: Xfinity Mobile disabled LTE calling?

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Re: Xfinity Mobile disabled LTE calling?

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Re: Xfinity Mobile disabled LTE calling?

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Re: Xfinity Mobile disabled LTE calling?

Frequent Visitor

Re: Xfinity Mobile disabled LTE calling?

Hello All, XM was able to revolve the issue for me today! It appears they did not have my device setup in the correct network.
Regular Visitor

Re: Xfinity Mobile disabled LTE calling?

I have the same issue. My original iPhone 7 plus died and I did a warranty exchange at the apple store in September. Everything was fine until 11/11/17. Contacted XM and they escalated to tier 2. The issue still hasn't been resolved. Also prevents my visual voicemail from working
Frequent Visitor

Re: Xfinity Mobile disabled LTE calling?

Going on 10 days with this issue, as well as no personal hotspot.  

Official Employee

Re: Xfinity Mobile disabled LTE calling?

Hello all, if you're still having issues enabling LTE calling can you please tell me what network is displayed next to the signal indicator on the home screen of the device?

 

 

dulaney22, to turn your phone into a mobile hot spot please click on this link




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Regular Visitor

Re: Xfinity Mobile disabled LTE calling?

XFINITY Mobile is next to my signal bar. It's been 9 days without the feature being active now.
B36DF957-1C78-4CD6-A6CD-BAFA889F2394.png
Official Employee

Re: Xfinity Mobile disabled LTE calling?

I can check our system and make sure your account is provisioned correctly to enable this feature. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"? 




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New Poster

Re: Xfinity Mobile disabled LTE calling?

Im having the same issue 

Contributor

Re: Xfinity Mobile disabled LTE calling?

Same LTE calling issue. Even when proper IMEI provided (iPhone model known) XM not very customer friendly if you switched to Apple provided iOS device.

Official Employee

Re: Xfinity Mobile disabled LTE calling?

Hello all, I can assist you with adding the voice LTE feature to your account. Can you please send me a private message with your full name, street address, phone number, and account number by clicking on my name (ComcastAmir) and then "private message me"?




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Regular Visitor

Re: Xfinity Mobile disabled LTE calling?

I have LTE calling disabled on all four phone under my account.  LTE calling worked just fine for the first month and then it bacame disabled on the first day of the next billing cycle.  Can I send you a private message with all phone numbers under my account?

 

Thanks

Official Employee

Re: Xfinity Mobile disabled LTE calling?

 

Hi LevinP, I can take a look at this and get the LTE feature activated for you. Please send me a private message with your account information, I will need your full name, street address, phone number, and account number. 




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