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Xfinity Mobile - can't set up voicemail

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Message 1 of 6
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I'm a new xfinity mobile customer.  Purchased iPhone SE through Xfinity and ported number from Verizon Wireless.  I cannot set up my voicemail.  I get as far as entering the password and confirming it, then get an error message:  "Voicemail Error - Try again later."  I've talked with Xfinity reps via chat and phone.  They have been very polite, and not at all helpful.  The chat rep claimed he was putting in a request for a call back.  When that didn't happen, I called and was told no ticket for call back was entered.

 

 

So... now I'm supposedly going to get a call back within 24 hours to 1 week.  I'm skeptical to say the least.  Anyone having similar issues?  Does anyone know of a fix for this?

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Posted by
Official Employee

Message 2 of 6
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JMoose1, did your number port over fully? Are you trying to set up your voicemail via visual voicemail or by calling in? 




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Message 3 of 6
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We are experiencing the same issue. Just got iPhone 8 last week and ported over the number finally yesterday. It was asking the password, and got the same error. Please keep us updated on the solution. 

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Message 4 of 6
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To OP, I just found out that you have to enable Cellular Data in order to set up voicemail at the first time. It won't work otherwise even though you are on wifi.

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Message 5 of 6
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Update - sucof that was EXACTLY the problem... Unfortunately, I had to figure that out on my own after literally 5-6 hours on the phone, 2 complete resets of the iphone, uninstalling and reinstalling itunes on my computer, etc....  After I reset my phone the second time I was able to set up my voicemail.  I realize now that when I reset the phone, the cellular data signal was turned back on, which was WHY I was able to set up voicemail.  (If ONLY someone had asked me that question the first time I called...)

 

Maybe it's supposed to be obvious.  But, I'm struggling to understand WHY I can't set up a basic voicemail account and access my voicemails the old fashioned way.  I understand I CAN call into my account, enter the password and retrieve messages.  HOWEVER, without cellular data turned on, the iPhone gives no indication that someone has left a message.  The only way to see that is to turn the cellular signal on.  UGH!  I have done a LOT of research on this and haven't come upon a solution yet...

 

Thanks to those who responded.  Great to have a way to ask questions / share solutions! 

Posted by
Official Employee

Message 6 of 6
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JMoose1, Thanks for the update! I've visited a few Apple discussion boards and apparently, you cannot download voicemail notifications outside of cellular data. 

 

KenF




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