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XM says it now has wifi calling - but there's a big glitch

Regular Visitor

XM says it now has wifi calling - but there's a big glitch

As of Feb 2 Xfinity Mobile implemented wifi calling for iphone users. They have instructions in their support pages for enabling it. Unfortunately the enabling process requires registration of a valid physical address for 911 purposes. The glitch is the system is unable to recognize/validate any addresses (not even the address of their own stores). Hopefully they will correct this issue soon.

Valued Contributor

Re: XM says it now has wifi calling - but there's a big glitch

New Poster

Re: XM says it now has wifi calling - but there's a big glitch

IT WORKS FOR ME!

 

I just updated the carrier settings on my iPhone 6 and set up WiFi calling. Everything seems to work. You can tell if WiFi calling is activated by looking at the left of the status bar; it should show “XM WI-FI”

 

If you need instructions, follow these links:

How to carrier settings: https://support.apple.com/en-us/HT201270

 

How to set up WiFi calling:https://www.xfinity.com/mobile/support/article/360000126366/what-is-wifi-calling

Frequent Visitor

Re: XM says it now has wifi calling - but there's a big glitch

Works for me too! iPhone 8 from Xfinity
New Poster

Re: XM says it now has wifi calling - but there's a big glitch

Having the same issue on 2 iPhone 6 models running iOS 11.2.5
New Poster

Re: XM says it now has wifi calling - but there's a big glitch

Did you update the carrier settings and then setup WiFi calling?

Frequent Visitor

Re: XM says it now has wifi calling - but there's a big glitch

Yes, had to update carrier settings, rebooted phone and then the carrier settings prompted (I was off WiFi and on LTE) 

Frequent Visitor

Re: XM says it now has wifi calling - but there's a big glitch

Great news!

 

What's the carrier version enables Wifi calling?

 

I'm currently on Xfinity Mobile 31.5, but I don't see any available carrier settings update, nor do I see the option available for wifi calling.  

 

I have an iPhone x. 

 

 

Frequent Visitor

Re: XM says it now has wifi calling - but there's a big glitch

My WiFi calling is enabled and working on an iPhone 8 from xfinity, carrier settings are Xfinity Mobile 31.1

Frequent Visitor

Re: XM says it now has wifi calling - but there's a big glitch

F88D5036-F36E-4F6B-AB47-1F16C3CF78DF.jpegHere’s what the enable WiFi calling looks like

New Poster

Re: XM says it now has wifi calling - but there's a big glitch

I had updated carrier settings and rebooted the phone several times with no success. I even did the newest iOS update post carrier setting update and Wi-Fi calling still said any and all addresses were invalid. You won’t get the option to enable the feature unless the carrier settings are updated. Rebooted phone again this morning and tried enabling Wi-Fi calling and it successfully took my address and turned on!
Contributor

Re: XM says it now has wifi calling - but there's a big glitch

Not working for my address either. iPhoneX
Contributor

Re: XM says it now has wifi calling - but there's a big glitch

Is anybody from Comcast watching this thread?
Official Employee

Re: XM says it now has wifi calling - but there's a big glitch

Hi all, 

 

If you are having issues updating the carrier settings, please follow the process outlined by Apple: https://support.apple.com/en-us/HT201270

 

If you are having issue with inputting the emergency settings, please power of your device and pop the sim card out. After a few moments, put it back in and reboot your phone and reattempt. 

 

We are aware some customers are having issue activating WiFi Calling so we are sending replacement sim cards to those customers starting yesterday. 

 

KenF

 

 


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Re: XM says it now has wifi calling - but there's a big glitch

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Re: XM says it now has wifi calling - but there's a big glitch

Contributor

Re: XM says it now has wifi calling - but there's a big glitch

I just called Xfinity Mobile and was told wifi calling is not available and won't be for several more months. ???
Official Employee

Re: XM says it now has wifi calling - but there's a big glitch

ctromp, wifi calling is available for the iPhone 6 and newer. I'm going to create a new thread for you and assist you there. 


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New Poster

Re: XM says it now has wifi calling - but there's a big glitch

It doesn't work for my iphone x neither. Invalid address.

Official Employee

Re: XM says it now has wifi calling - but there's a big glitch

 

It doesn't work for my iphone x neither. Invalid address.

 

billsq2005, try a few device reboots. 


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Re: XM says it now has wifi calling - but there's a big glitch

Contributor

Re: XM says it now has wifi calling - but there's a big glitch

I just activated two phones on Xfinity mobile by bring my own devices, an iPhone 6S and iPhone SE. Both devices are having the same issue, the address is invalid. I tried three different addresses, same issue. I did this while I was in the Xfinity store. The agent, Kevin Ward, indicated that no one had tried to activate WiFi calling in the store.

 

There is something seriously wrong with the system. Valid addresses are being rejected. I doubt it is the SIM card as two different phones had the same issue.

 

WiFi calling is critical to my needs as I use it when I travel overseas. Yes, Verizon may be more expensive but at least WiFi calling works. WiFi calling does not work with Xfinity. This problem needs to get resolved otherwise I have no choice but to terminate the service and go back to Verizon.

Contributor

Re: XM says it now has wifi calling - but there's a big glitch

Not to mention it is an advertised feature that doesn't work. People are making decisions to switch on false information. My situation has supposedly been elevated to "level 2" support. Switching sim cards didn't work. Provisioning device again didn't work. Customer service told me "it just isn't going to work on your iPhones."
Official Employee

Re: XM says it now has wifi calling - but there's a big glitch

raythompson, I got your private message and will follow up with you there. 

 

KenF


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Re: XM says it now has wifi calling - but there's a big glitch

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