Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,450

members

1,598

online

29,974

topics

Top

XM Is Giving Out Incorrect Unlock Codes

ANSWERED
Regular Visitor

XM Is Giving Out Incorrect Unlock Codes

Like several others here, I have been trying to get an unlock code for my phone. I have a Ssamsung Galaxy S8+ which was paid in full up-front, and have had service for 5+ months. Initially requested code on 4/7, recieved a reply with unlock code but it didn't work. Over the next 2.5 weeks, I have called them twice and had two online chats. A total of 4 tickets opened. Got two more email from XFINITY MOBILE with the same incorrect code. 

 

Any idea how to get the correct code? It is so frustrating dealing with XFINITY. I believe the code I need is referred to as the unfreeze code, but the code they are sending is not the right one. 

Accepted Solution

Re: XM Is Giving Out Incorrect Unlock Codes

Wallstreet1, glad to hear the unfreeze code worked. Post again if you need anything else. 

 

KenF

View answer in context
Official Employee

Re: XM Is Giving Out Incorrect Unlock Codes

 

Wallstreet1, were you given an unlock code and an unfreeze code? 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: XM Is Giving Out Incorrect Unlock Codes

I was only given the unlock code, and that code does not work. I am still waiting for the unfreeze code. It is has been 3 weeks.

Official Employee

Re: XM Is Giving Out Incorrect Unlock Codes

I'll take a look. Please send me a private message with your full name, address, and phone number tied to your residential services for help. Please also provide the unlock code you were given. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: XM Is Giving Out Incorrect Unlock Codes

Wallstreet1, glad to hear the unfreeze code worked. Post again if you need anything else. 

 

KenF


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 4 replies
  • 350 views
  • 0 kudos
  • 2 in conversation