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XFINITY hotspot with android

Frequent Visitor

XFINITY hotspot with android

First of all, I am aware that the problem is self-inflicted and officially not supported. 

I am hoping for some un-official help.

 

My tier of Comcast internet service makes me ineligible for the xfinitywifi or XFINITY hotspots.

However when I activated BYOD iphone 5s I noticed it automatically connected to the XFINITY hotspot without me having to do anything. 

I never planned to use the iphone and I needed to switch to my Moto XPE device. 

Everything works beautifully - calls, texts, LTE. However I am unable to connect to the XFINITY hotspots. 

When I try the xfinity wifi android app, it reports that my tier of service is ineligible.

Why does iphone connect without any input from me but motorola wouldn't ?

Is there some sort of SSL cert that is included on the SIM that iphone knows how to handle but android doesn't?

Any ideas?

Thanks.

Official Employee

Re: XFINITY hotspot with android

 

MrNJ, XFINITY Mobile devices are exempt from the hotspot speed tier rule. That is why you were able to connect automatically to a hotspot with your device. 

 

Your motorola device is a device that isn't officially supported by XFINITY Mobile (we do not have BYOD for android yet) So certain features you enjoy on your iPhone may not work on the motorola device. 

 

KenF


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Frequent Visitor

Re: XFINITY hotspot with android

I understand it's not supported.

I wanted to know "how"

How do the hotspots know the phone is part of xfinity mobile?

Is there SSL cert on the SIM? is the MAC # whitelisted? If latter, can my motorola MAC # be added to the white list?

Official Employee

Re: XFINITY hotspot with android

I understand it's not supported.

I wanted to know "how"

How do the hotspots know the phone is part of xfinity mobile?

Is there SSL cert on the SIM? is the MAC # whitelisted? If latter, can my motorola MAC # be added to the white list?

MrNJ, I'm not sure how it is determined but I'm pretty sure it isn't MAC address/whitelist related-- if it were, it wouldn't be something where we could add your android as this feature is specifically for qualified devices. 

 

I'll ask a few engineers for the answer. 

 

KenF


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Official Employee

Re: XFINITY hotspot with android

MrNJ, the answer I got was that it is a multi tiered component process in place that designates an XFINITY Mobile phone to an XFINITY Mobile hotspot. If you are attempting to swap sims into your XFINITY Mobile device to a non XFINITY Mobile device, they have recommended that you do not. They have suggested an alternate route of downloading the XFINITY WiFi app. 

 

KenF


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Frequent Visitor

Re: XFINITY hotspot with android

the xfinity wifi app does not work for me due to the tier of internet service.

Thank you for looking into this.

 

Official Employee

Re: XFINITY hotspot with android

 

MrNJ--Ah yes, you mentioned that, apologies. 

 

Have you considering upgrade your internet speeds so you qualify? I might be able to find a promotion to help with the rate increase if you're interested. 

 

KenF


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Frequent Visitor

Re: XFINITY hotspot with android

No worries and thank you for going above and beyond in researching this.

Official Employee

Re: XFINITY hotspot with android

No problem. Post again if you need anything else. 

 

KenF


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