Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,030

members

1,488

online

28,895

topics

Top

XFINITY Secure WIFI CA Certificate Required for Note 8

ANSWERED
Regular Visitor

XFINITY Secure WIFI CA Certificate Required for Note 8

Since update to version 8.0 Wifi is not connecting to secured XFINITY however it connects to xfinitywifi without any issue. I called customer service but they coundn't understand and asked me to Factory reset my phone, I did that after backing up my data but didn't resolve the issue. I have been asked multiple times to unistall and install Xfinitiy Hotspot app which I did. I was also sent to Xfinity service center but they said we cannot resolve mobile issue. 

The issue is that when I tried to connect to XFINITY it asks the following:

EAP Method

Phase 2 Authentication

Select CA Certificate

Identity

Password.

I wasn't the case before the update. Atatched is the picture. Thanks.

Accepted Solution

Re: XFINITY Secure WIFI CA Certificate Required for Note 8

 

SNBNJ, glad to hear you were able to get pass the certificate error by putting your user log in into the certificate. Post again if you need anything. 

 

KEnF

View answer in context
CA issue.jpg
Official Employee

Re: XFINITY Secure WIFI CA Certificate Required for Note 8

 

SNBNJ, Are you seeing this certificate error at the same Hotspot location? Have you tried another location?

 

KenF


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: XFINITY Secure WIFI CA Certificate Required for Note 8

Hello Ken.  I have this problem as well when attempting to connect to "XFINITY" secure wifi hotspot, but not with "XFINITY WIFI" wifi hotspot.  I am using an Android unlocked phone running Android 6.

Official Employee

Re: XFINITY Secure WIFI CA Certificate Required for Note 8

Fremont-CA, I'm seeing a trend with Samsung devices here-- your case is a little different because it's a BYOD android device which we won't support until later this year. My question above applies to you too though!


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: XFINITY Secure WIFI CA Certificate Required for Note 8

Hi Ken.  I was under the impression that the Xfinity Wifi app will connect to both "XFINITY WIFI" and "XFINITY" wifi hotspots as long as your have the Xfinity logon credential.  Using the Xfinity Mobile service was not a requirement, you just have to be a Comcast Xfinity subscriber.  Please correct me if I am wrong. Thanks. Best.

Official Employee

Re: XFINITY Secure WIFI CA Certificate Required for Note 8

Hi Ken.  I was under the impression that the Xfinity Wifi app will connect to both "XFINITY WIFI" and "XFINITY" wifi hotspots as long as your have the Xfinity logon credential.  Using the Xfinity Mobile service was not a requirement, you just have to be a Comcast Xfinity subscriber.  Please correct me if I am wrong. Thanks. Best.

Yes, this is true, but only for devices that are not using XFINITY Mobile service. If you have a phone from any other carrier, the app will work as intended, but if you are using XFINITY mobile, the app disables autoconnect because XFINITY Mobile already provides that feature with service. So they cancel each other out. 

 

Yes, this is true. Using the XFINITY Mobile service is not a requirement to use the WiFi app.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: XFINITY Secure WIFI CA Certificate Required for Note 8

Thank you, Ken.  I use T-Mobile as the carrier for the phone I mentioned earlier.  Best.

Official Employee

Re: XFINITY Secure WIFI CA Certificate Required for Note 8

Oh Got it. So you are a T-Mobile customer having hotspot connection issues? If so, I don't think you're in the right thread. If so, I can move you to your own and we can continue there. 

 

KenF


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: XFINITY Secure WIFI CA Certificate Required for Note 8

I am having this issue at every hotspot. I have two Note 8 both from Xfinity mobile and both have the same problem after the update to 8.0. 

Official Employee

Re: XFINITY Secure WIFI CA Certificate Required for Note 8

SNBNJ, OK.Please send me a private message with your full name and phone number tied to your residential services for help.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: XFINITY Secure WIFI CA Certificate Required for Note 8

 

SNBNJ, glad to hear you were able to get pass the certificate error by putting your user log in into the certificate. Post again if you need anything. 

 

KEnF


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 10 replies
  • 540 views
  • 0 kudos
  • 3 in conversation