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Why credit check is hard pull?!!

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When I ordered Xfinity Mobile online it asked to run credit check, stating it's will not impact my credit score. And I also called a customer support who clearly told me it's going to be soft pull.

But today I checked there is already 1 hard pull on Equifax, and because my first order didn't succeed(because of Xfinity's issue), I made a second try (which runs the credit again!), so I guess there will be 1 more hard pull!!!

 

Can anyone help to remove those hard pulls? I wouldn't have allow that if I know it's hard inquires. Thanks.

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tjlvtao wrote:

When I ordered Xfinity Mobile online it asked to run credit check, stating it's will not impact my credit score. And I also called a customer support who clearly told me it's going to be soft pull.

But today I checked there is already 1 hard pull on Equifax, and because my first order didn't succeed(because of Xfinity's issue), I made a second try (which runs the credit again!), so I guess there will be 1 more hard pull!!!

 

Can anyone help to remove those hard pulls? I wouldn't have allow that if I know it's hard inquires. Thanks.


There is no way to remove a hard pull. It's happened to me before when I purchased a new car. Stupid sales and finance people said it wouldn't be a hard pull -- I specifically asked them whether it was going to be a soft or hard pull. They assured me it wouldn't be a hard pull. But of couse it eneded up being a hard pull. It's still on my credit file -- hasn't dropped off yet. Once they've run a hard pull, it'll be there PERIOD. 

Posted by
Official Employee

Message 3 of 4
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tjlvtao, Lakino is correct. Hard pulls cannot be removed. Apologies for the confusion on our end. Some XFINITY Mobile Customers do have to go through a credit check process to qualify for service and these are hard pulls. 

 

While we cannot remove the pull, I can submit a request to have it masked. Please send me a private message with your name, address and account number for help. 

 

KenF




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Message 4 of 4
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Thanks