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Why are my XfinityMobile phones texting each other?

SOLVED
Posted by
Regular Contributor

Message 1 of 13
415 Views

I activated my 2nd XfinityMobile phone and when I finished I received a text message on the first XfinityMobile phone. I have no idea why. I don't want the first phone to be a central hub receiving texts when other phones have issues. How do I stop this?

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Official Employee

Message 8 of 13
414 Views
Solution

Ahh, gotcha, WindsurfMaui. As the primary line on the account, that phone is notified of any account changes (like activation) as a security precaution. I do not believe there is a way to change that. The XFINITY Mobile website allows you to manage notifications, but I believe they are limited to data notifications.




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12 REPLIES
Posted by
Official Employee

Message 2 of 13
394 Views

 

WindsurfMaui, have you tried looking under "Service Settings" on the XFINITY Mobile website? 

 

KenF




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Posted by
Regular Contributor

Message 3 of 13
387 Views

Ken I can't find the service settings area. Where do I go?

Posted by
Valued Contributor

Message 4 of 13
371 Views

WindsurfMaui wrote:

Ken I can't find the service settings area. Where do I go?


After logging onto your XM account @ https://www.xfinity.com/mobile/my-account/settings , you'll see a menu bar like this:

Xfinity Account Menu.png

Posted by
Regular Contributor

Message 5 of 13
359 Views

I found it thanks. But that seemed to be geared to emails. I'm trying to figure out why the first phone was texted when the second phone was activated.

Posted by
Official Employee

Message 6 of 13
357 Views

 

WindsurfMaui, was the first phone the first one activated? The system may recognize it as the primary line. Often times, the primary line is texted notifications. Is there an opt out message in the texts? 

 

 




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Posted by
Regular Contributor

Message 7 of 13
355 Views

Yes the phone receiving the message was the first phone on the account.

 

No it was a straight message notifying me the second phone had been activated.

Posted by
Official Employee

Message 8 of 13
415 Views
Solution

Ahh, gotcha, WindsurfMaui. As the primary line on the account, that phone is notified of any account changes (like activation) as a security precaution. I do not believe there is a way to change that. The XFINITY Mobile website allows you to manage notifications, but I believe they are limited to data notifications.




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Posted by
Regular Contributor

Message 9 of 13
292 Views
Good morning Ken. As long as it's just the activation email that's fine. Thanks again for the help.
Posted by
Official Employee

Message 10 of 13
281 Views

Sure thing, WindsurfMaui.




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Posted by
Official Employee

Message 11 of 13
183 Views

 

WindsurfMaui, actually it's not just activation. It's also other account changes--but only notifications on changes done within your account. I can disable and enable them on my end if you need. 




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Posted by
Regular Contributor

Message 12 of 13
173 Views

Hello Ken. No let's leave it as it is for now. Probably good that I will get notifications so I will know what others are doing.  :>)

Posted by
Official Employee

Message 13 of 13
171 Views

I agree! Let me know if you need anything else, WindsurfMaui!




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