Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,861,106

members

804

online

29,455

topics

Top

Tier 2

New Poster

Tier 2

Iam a xfinty mobile customer trying to add a second line. The "mysterious TIER 2 group" is making this impossible.

This group has not worked in my favor at all, I have been made to feel fraudulent by all the hoops and tricks they are taking me

through to add a line to my legitimate account. Is there anyway to contact and speak to this mysterious department of detectives?

New Poster

Re: my credit card charged on july 28th for cell phone why havent i got a email about when its shipp

TIER 2 DEEMING ME FRAUDULENT SO FRUSTRATING! I ALREADY HAVE  A GOOD STANDING XFINITY MOBILE ACCOUNT.

IT HAS BECOME VIRTUALLY IMPOSSIBLE TO ADD A SECOND LINE.

[Edited - removed personally identifiable information]

 

Official Employee

Re: Tier 2

Hi, Pmacster1. When this happens your order is canceled due to fraud concerns. You need to wait 84 hours before placing a new order. After placing your new order you should receive a fraud verification email within 72 hours requesting that you answer security questions for your account.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 2 replies
  • 420 views
  • 0 kudos
  • 2 in conversation