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Tech 2 phone porting fix

Regular Visitor

Tech 2 phone porting fix

It is now day 5 of our quest to have 3 phone numbers ported over to xfinity.
After exhausting all avenues it is an error on xfinity's side that needs to be fixed.
Tier2 techs are supposedly working on it for the 4th day now.
I have truly never encountered something so frustrating.
From the posts I have read this is an on going issue they have not addressed. I was hesitant about making the switch and now I see why.
All they do is send vague emails, and I am still waiting on a call from a supervisor that was to come two days ago.


It is now day 6 of trying to port our phone numbers over.
The phone tech at xfinity said we can activate them get a new number assigned by xfinity and then port our numbers over from at&t.
Does anyone know how to make this happen?
I would appreciate the help. Someone from Tech was suppose to call or email by today and I would really like to resolve this.
I need to cancel our other cell service.
I am wondering about the decision to switch
Regular Visitor

Re: Porting phone number and activate Xfinity mobile phone

Was there a solution, I am having the same problem?
Official Employee

Re: Tech 2 phone porting fix

I'll look into your porting issues, 5days2018. Please send me a private message with your full name and phone number tied to your residential services so I can take look at the ticket. 

 

KenF


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Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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Please post so people with similar questions may benefit.
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Regular Visitor

Re: Tech 2 phone porting fix

Sorry I just now recieved your email.
The teir2 techs never did get back to us and after two weeks of trying they gave us new numbers.
The process of porting over numbers I think is a concern new customers will have.
I wish we could have had kept our numbers and had our concerns followed up on when they told us they would.
Thank you for reaching out.
Official Employee

Re: Tech 2 phone porting fix

5days2018m no problem, Got your private message. 

 

KenF


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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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