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TRYING TO GET TRACKING INFO FOR MY DEVICE.

SOLVED
Posted by
Frequent Visitor

Message 1 of 15
449 Views

So, I ordered my phone on 9/6 with an expected delivery date of the 8th, I been trying to Contact xfinity to get tracking info but wait times are ridiculus. Can some one help me please. Or im just going to cancel.

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Official Employee

Message 15 of 15
389 Views
Solution

daniels18ian, glad to hear your order has shipped. Post again if you need anything. 




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14 REPLIES
Posted by
Official Employee

Message 2 of 15
434 Views

 

daniels18ian, let's track your order. Please send me a private message with your order number, your full name, and your account number for help. 




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Posted by
Frequent Visitor

Message 3 of 15
432 Views

Still waiting on my order......Ordered 9/6 with an ETA of 9/8 and i dont have anything............Im getting tired ....Im about to cancel.

Posted by
Valued Contributor

Message 4 of 15
422 Views

You should receive a shipping confirmation email from XM with the FedEx tracking # . If not, you need to contact XM agents to see if there is a problem with the order.

Posted by
Frequent Visitor

Message 5 of 15
390 Views
I haven't received anything....and XM says that they don't know why the orders are delayed. They can't even provide a Tracking Number
Posted by
Contributor

Message 6 of 15
350 Views

My Dashborad says my son's replacement phone was delivered. Let's activate. FedEx says on the truck for delivery today. For the new order which was a backorder due on the 15th. I got an email this morning that says we are preparing your order but no mailed or tracking notice as yet. 

Posted by
Official Employee

Message 7 of 15
343 Views

At this point I would recommend you call in for an update on your order, daniels18ian. I'm still not seeing any updates on my end.




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Posted by
Frequent Visitor

Message 8 of 15
336 Views

CALL IN, ARE YOU SERIOUS...........I BEEN TRYING TO CALL THEM FOR 4 DAYS.......2 hours each phone call and NO ANSWER. JUST CONTINUOUS HOLD!!!!!!!!!!

Posted by
Official Employee

Message 9 of 15
333 Views

I understand your frustration. You could try visiting an XFINITY Mobile retail location as well for further assistance with your order.




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Posted by
Frequent Visitor

Message 10 of 15
327 Views

SO APPARENTLY THE PHONE I ORDERED IS BACKORDERED.......WITH NO ETA............WHY WOULD XFINITY SELL PHONES ONLINE KNOWING THAT MERCH IS NOT AVAILIBLE............THIS IS CRAZY.......I HIGHLY RECOMMEND PEOPLE TO STAY AWAY FROM XFINITY MOBILE. AVOID IT LIKE THE PLAGUE!!!!!!!

Posted by
Frequent Visitor

Message 11 of 15
326 Views

OH AND IN ORDER TO GET MY REFUND..........I HAVE TO REFUSE DELIVERY!!!!!!!!!! THIS IS CRAZY I HAVE NEVER HEARD OF THIS IN MY LIFE.

Posted by
Official Employee

Message 12 of 15
317 Views

I'm sorry to hear that. You can find more information regarding our 30-day satisfaction guarantee here and more specific information regarding what's involved in returning the device and obtaining a refund here.




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Posted by
Frequent Visitor

Message 13 of 15
288 Views

Fedex will try to deliver , if no one signs , they will return it ,,, nothing for you to do ...

Rules are rules ,, XM has to set Rules 

Posted by
Frequent Visitor

Message 14 of 15
252 Views

But the question is when will the product ship.....tomorrow, next week, next month..

Posted by
Official Employee

Message 15 of 15
390 Views
Solution

daniels18ian, glad to hear your order has shipped. Post again if you need anything. 




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