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Social Security numbers

Posted by
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Message 1 of 8
297 Views

Today I attempted to purchase an iPhone at the Xfinity store in Owing Mills, MD.   Everything was great until they asked me for my SS#.  I had given them my Comcast account number, home phone and last 4 digits of my SS#, but that was not enough.   I advised them that I have been a customer for nearly 20 years and that I intended to pay for the phone in full,  but still no progress.    I advised them that my Comcast email account was hacked last month and that I was skeptical of their security system.  Nevertheless, I was refused service.  Is there any way around this???

7 REPLIES
Posted by
Official Employee

Message 2 of 8
291 Views

 

jim18220, the social security number is needed if a credit check is needed to determine how many lines you are eligible for. We do need that info to run the credit check.




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Posted by
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Message 3 of 8
207 Views

I don't need a credit check, I only want one line and I was going got pay in full for the phone.    Comcast should be a little more flexible with their policies regarding SS#s, especially with all of the hacks of late.

Posted by
Official Employee

Message 4 of 8
200 Views

I get what you're saying but for some XFINITY Internet customers who are interested in signing up for XFINITY Mobile, we may need to learn a little more about you by running your credit. We'll always ask your permission first. If we need to gather this info, you'll be prompted at checkout to perform a credit check.




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Posted by
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Message 5 of 8
157 Views
But Comcast advertises xfinity Internet customers are approved for 2 lines automatically. Hence no credit check should need to be run. Another lie I found after they stole my money.
Posted by
Official Employee

Message 6 of 8
152 Views

 

rbrown82, We advertise that you can have up to 5 lines of service. 




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Posted by
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Message 7 of 8
100 Views

It seems that collecting SS#s is a common practice with phone companies, but when a credit check is not really needed it just seems like an excuse to collect more personal data. In this inflexible business model collecting personal data is more important than concerns of identity theft.  Buyer beware!

 

 

Posted by
Official Employee

Message 8 of 8
59 Views

 

jim18220, I get your concern. If you change your mind about running the credit check, you'll be able to add a line based on the results. 

 

KenF




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