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So wheres my Phone

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Posted by
Frequent Visitor

Message 1 of 9
256 Views
I walk into a store Tuesday to order a Note 8 and im told is not in stock at the store but it can be ordered and delivered 10/12. Oh hey, thats today isnt it? I check the account online and check the order status and it confirms that delivery should be 10/12. Theres that date again. I call mobile support for a tracking number and guess what Im told? Nvm, ill tell you! My phone is on back order until 10/18. That 2 day delivery expectations are given no matter what, despite the lack of actual stock. That, its just the way their system works. So really XM, wheres my phone?
8 REPLIES
Posted by
Problem Solver

Message 2 of 9
251 Views

elie2wins wrote:
I walk into a store Tuesday to order a Note 8 and im told is not in stock at the store but it can be ordered and delivered 10/12. Oh hey, thats today isnt it? I check the account online and check the order status and it confirms that delivery should be 10/12. Theres that date again. I call mobile support for a tracking number and guess what Im told? Nvm, ill tell you! My phone is on back order until 10/18. That 2 day delivery expectations are given no matter what, despite the lack of actual stock. That, its just the way their system works. So really XM, wheres my phone?

Yes they say they will do 2 day delivery, but what they really mean is they will ship it with 2 day delivery service. Their processing time (or out of stock) is not included. When I ordered my phone, I received confirmation email next day and charge on credit card, a week later I get the shipping email with tracking for 2 day fedex delivery.

Posted by
Frequent Visitor

Message 3 of 9
245 Views

i understand 2 day delivery service.....BUT.... this is beyond that. The website says my phone is arriving today but noone can provide a tracking number

Posted by
Problem Solver

Message 4 of 9
235 Views

elie2wins wrote:

i understand 2 day delivery service.....BUT.... this is beyond that. The website says my phone is arriving today but noone can provide a tracking number


Yea but if its back ordered, there's no way for them to give you a tracking number unless you want them to create a label now and hold it until more notes come in. Also, their website doesn't get updated with order status reliably.

Posted by
Frequent Visitor

Message 5 of 9
228 Views

my true issue is that in true Xfinity fashion, the right hand does not know what the left is doing. Store reps and website says one thing but customer service says another

Posted by
Frequent Visitor

Message 6 of 9
195 Views
So via Twitter, I've been referred to Tier 2 support to research why my account does not show an order placed for the device.

Via the local store the date for my phone is now Oct 18th.
Posted by
Official Employee

Message 7 of 9
165 Views

 

elie2wins, I just responded to your private message. Your order has posted to your account but the shipping details have not posted yet. Please refer to our private messages for more details. 

 

 




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Posted by
Frequent Visitor

Message 8 of 9
99 Views

Phone is now on its way but now i want to cancel it and just get a x power so i can swap sims with it and my at&t note 8. 

Posted by
Official Employee

Message 9 of 9
76 Views

 

elie2wins, We can't cancel an order once a phone ships. If you wish to replace the phone with an X power, a $35 restocking will apply. You can give us a call to begin the return process and place your order for the X power. 

 

KenF




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Was your question answered? Mark it as an accepted solution!solution Icon
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I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
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