Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,239

members

536

online

28,740

topics

Top

Short codes

New Poster

Short codes

Just moved 3 linesto Xfinity and bought 3 new phone...unfortunately, they will all need to go back as Xfinity does not support short codes and this was not disclosed at the time of purchase.  I was told that our service with Xfinity would be identical to Verizon.  Can't believe that in this day and age this is an issue.  I receive short codes from several companies and with the increased in security measures I do not see this ending.  Why is it Xfinity cannot support this?

Problem Solver

Re: Short codes

Xfinity Mobile does support short code SMS. Text HELP to 266-278 (COMCST) and you should get a response.

When you switch phone providers, a number of vendors will stop sending you short code SMS as fraud protection. With some, you need to contact them, with others, it should start working after a few days. My 2FA codes from Comcast themselves even took a few days to start working.
Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 335 views
  • 0 kudos
  • 2 in conversation