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Setup Voicemail Failure

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Frequent Visitor

Setup Voicemail Failure

We just started with Xfinity Mobile, and have two lines under one account. Neither of our phones (BYOD iPhone 6S and BYOD iPhone SE) allow us to set up voicemail. When we try to set the iPhone voicemail (from the Phone app), we get the following message:

 

Voicemail Unavailable

Unable to Connect.

Try again later.

 

What can we do to fix it?


Accepted Solutions
Frequent Visitor

Re: Setup Voicemail Failure

Thanks, Amir ..... I had Cellular turned off on my cell phone and apparently that was the problem. I turned it on and was able to setup voicemail normally. I note also that Visual Voicemail needs cellular turned on, also.

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Official Employee

Re: Setup Voicemail Failure

 

Hello johnsbaker, it sounds like your voicemail feature may need to be re-provisioned. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and we can get this taken care of for you. 

Frequent Visitor

Re: Setup Voicemail Failure

Thanks, Amir ..... I had Cellular turned off on my cell phone and apparently that was the problem. I turned it on and was able to setup voicemail normally. I note also that Visual Voicemail needs cellular turned on, also.