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SAMSUNG S8 Bought from Xfinity Mobile - Unable to Use Data while Call is in Progress?

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New Poster

SAMSUNG S8 Bought from Xfinity Mobile - Unable to Use Data while Call is in Progress?

Hi All, I have not been able to use data while the call is in progress and I am very upset as this is impacting my productivity on work. 

Can any one please help, I bought the device from XFINITY Mobile itslef to avoid any issues, it is Samsung S8

Contributor

Re: SAMSUNG S8 Bought from Xfinity Mobile - Unable to Use Data while Call is in Progress?

Go to Settings/Connections/Mobile networks and insure that "VoLTE calls" is toggled ON.

New Poster

Re: SAMSUNG S8 Bought from Xfinity Mobile - Unable to Use Data while Call is in Progress?

Under Mobile Networks --> I have only following 4 options 

1) Data Roaming (which is currently Set to Active) 

2) Network Mode ( 3 options - GLOBAL / LTE - CDMA / LTE-GSM-UMTS) - Currently set to GLOBAL

3) ACCESS POINT NAMES (XFINITIY MOBILE COMCAST.RSLR.VZWENTP) 

4) NETWORK OPERATORS (THIS OPTION IS ENABLED ONLY WHEN WE SELECT Network Mode LTE-GSM-UMTS)

Contributor

Re: SAMSUNG S8 Bought from Xfinity Mobile - Unable to Use Data while Call is in Progress?


@INEVITABLE wrote:

Under Mobile Networks --> I have only following 4 options 

1) Data Roaming (which is currently Set to Active) 

2) Network Mode ( 3 options - GLOBAL / LTE - CDMA / LTE-GSM-UMTS) - Currently set to GLOBAL

3) ACCESS POINT NAMES (XFINITIY MOBILE COMCAST.RSLR.VZWENTP) 

4) NETWORK OPERATORS (THIS OPTION IS ENABLED ONLY WHEN WE SELECT Network Mode LTE-GSM-UMTS)


Contact XM customer support and ask them to enable VoLTE.

Official Employee

Re: SAMSUNG S8 Bought from Xfinity Mobile - Unable to Use Data while Call is in Progress?

 

INEVITABLE, I can reprovision that feature back for you. Please send me a private message with your full name and phone number tied to your residential services for help.


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