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Request to mask hard pull

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Message 1 of 3
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I ordered four new phones with Xfinity in early September. After two weeks of waiting, I was told that my order was cancelled as the cell phones I ordered were out of stock.

I called in to place new order and I was only able to order one cell phone as the cancelled order was still pending. After the pending order issue (ghost ticket) was resolved, I was told that I am only allowed to order two more phones. No customer service people can explain why I was eligible for 5 cell phones and now I am only eligibe for 3. I wasn't aware that my credit was impacted by each credit check untill now.

How to remove or mask the hard pull? Thanks!

 

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Accepted Solutions
Posted by
Official Employee

Message 3 of 3
299 Views
Solution

 

shuyihua, let's see how many lines you're approved for and we can dispute the pulls as necessary. Please private message me your account number, address and full name for help. 




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2 REPLIES
Posted by
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Message 2 of 3
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You need to contact 

Posted by
Official Employee

Message 3 of 3
300 Views
Solution

 

shuyihua, let's see how many lines you're approved for and we can dispute the pulls as necessary. Please private message me your account number, address and full name for help. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon