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Re: Xfinity Mobile suddenly deactivated without notifying me

New Poster

Re: Xfinity Mobile suddenly deactivated without notifying me

I have ran into the same issue.  My service has been wonkie for the past few weeks and last night lost full cell coverage and have yet to recover.  Brought my phone into a comcast store in San Francisco and was dead ended as folks there are rather clueless on how to trouble shoot.  Such a shame.  Phone is less than a year old and I am left with no phone/text capabilities.  Even wifi calling isn't an option.

 

 

Official Employee

Re: Xfinity Mobile suddenly deactivated without notifying me

Hi MaxSexton, thank you for reaching out here on our forums and I can help review your services on my side.  Please send me a private message with your account information (your name, address and account number). 

 

Thank you


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Regular Visitor

Re: Xfinity Mobile suddenly deactivated without notifying me

Hi I have the same issue! My SIM card got suddenly deactivated without any email or notice, and the customer service was not able to solve the issue. Could you please help me?

Official Employee

Re: Xfinity Mobile suddenly deactivated without notifying me

Hi pvanabi, I have responded to your private message.

 

Thank you


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
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Mark a Best Answer!solution Icon

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