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Re: XM says it now has wifi calling - but there's a big glitch

New Poster

Re: XM says it now has wifi calling - but there's a big glitch

Tried several times everyday and it still doesn’t work
Official Employee

Re: XM says it now has wifi calling - but there's a big glitch

 

billsq2005, thanks for confirming. I've moved us to our own thread so we don't get jumbled up with the other users. 

 

I can't remember if we have have covered this, but you have the latest carrier update and software update right? 

 

If so, do you have a XFINITY Mobile store nearby? A few customers were sent sim cards to resolve wifi calling issues. If you have a store near by, you can request an updated sim card there. 

 

KenF


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New Poster

Re: XM says it now has wifi calling - but there's a big glitch

Yes I have the latest software and carrier update. I don’t have a store near by.
Frequent Visitor

Re: XM says it now has wifi calling - but there's a big glitch

I also have the same problem with my iPhone 6s Plus with updated IOS. Called customer service and went to Xfinity store. No resolution. It was stated that WiFi calling was supported, but no one can resolve this issue for me.
Contributor

Re: XM says it now has wifi calling - but there's a big glitch

Customer service and the Xfinity store can't resolve for our iPhones either. Documentation says it is supported but....
Official Employee

Re: XM says it now has wifi calling - but there's a big glitch

Yes I have the latest software and carrier update. I don’t have a store near by.

 

billsq2005, thanks for confirming. I just found that the sim card replacement no longer resolves this issue. What other troubleshooting have you done? Network settings reset? Factory reset? We can also reach out to XFINITY Mobile if those don't work. 

 

KenF


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New Poster

Re: XM says it now has wifi calling - but there's a big glitch

I turned on Cellular Data and I could update the address.

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