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Re: X Charge continues to not connect to wifi automatically. Shows wifi's as Disabled.

New Poster

Re: X Charge continues to not connect to wifi automatically. Shows wifi's as Disabled.

I am having the same problem. The phone will sometimes connect to the unsecured xfinity wifi hotspots but only very rarely to the secured XFINITY hotspots. It was temporarily fixed when I went into the Xfinity store and one of their team members was able to reset the network settings but I've tried the same thing and nothing. They said at this point we're looking at a complete phone reset which was done already before and only temporarily fixed the issue. I'm actually considering swapping my sim card into another non-android phone as the main reason (the secured hotspots) for using one of their phones is actually pointless for me.
Official Employee

Re: X Charge continues to not connect to wifi automatically. Shows wifi's as Disabled.

AprilDawn88, thanks for reaching out. I'll take a look at the issues you're experiencing with your device. Before we do, do you have the XFINITY WiFi hotspot app on your phone? The device will not connect automatically to a network if that app is installed. 

 

KenF


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New Poster

Re: X Charge continues to not connect to wifi automatically. Shows wifi's as Disabled.

I did for a very brief time. I got rid of it and reset the network settings on the phone afterward. I have already swapped my sim card into a different handset because android is bloated garbage and there were other things that refused to work right like the Gmail app that you can't uninstall.
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