Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,735

members

1,686

online

29,038

topics

Top

Re: WiFi Calling Fails to Validate Address

New Poster

Re: WiFi Calling Fails to Validate Address

Please PM me as well. I am in an area where I was allowed to MYOD to Xfinity Mobile. It's an iPhone 8+

When I try to activate Wifi calling, it prompts me for my address and then says it's not able to recognize that address.

 

Frankly, I don't care where E-911 responds. What I need is a recognizable address for this service.

 

[Edit] Heh, just for fun I input the address of the Comcast store that activated my service....WiFi calling does not recognize that emergency address either.

Next, I'll put in the address of our local fire station and police department just for fun...

 

Official Employee

Re: WiFi Calling Fails to Validate Address

 

robgmann, I am unable to proactively private message. 

 

Did you following the troubleshooting steps here: 

https://www.xfinity.com/mobile/support/article/360000126366/what-is-wifi-calling

 

If so, please send me a private message by clicking on my name and then "private message me". Please include your full name and the phone number associated with your residential services. 

 

KenF


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 398 views
  • 0 kudos
  • 2 in conversation