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Re: Problem: I'm not a customer yet?

New Poster

Re: Problem: I'm not a customer yet?

After moving we are having the same mobile problem. We have been to the store only to be told they do not know how to fix the issue. We have sat multiple days for multiple hours for weeks now and still nobody can fix the issue. There is no problem with them having the information to take money from my bank account. Yet they can't figure out how to fix my mobile from saying I'm not a customer yet. This is very frustrating
Official Employee

Re: Problem: I'm not a customer yet?

EricB7781, I can help with this issue. Please send me a private message with your full name, your current and previous address, and the phone number associated with your residential services for help. 


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New Poster

Re: Problem: I'm not a customer yet?

Having the same problem. How do you send private messages on here?
Bronze Problem Solver

Re: Problem: I'm not a customer yet?


@wrote:
Having the same problem. How do you send private messages on here?

Hover over name then click send message

Official Employee

Re: Problem: I'm not a customer yet?

 

Savemelmac wrote: Having the same problem. How do you send private messages on here?

 

The information that (mvenanzi) shared is correct, to send a private message click on my name (ComcastAmir) and then "private message me", please remember to include your account information. 


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
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Regular Visitor

Re: Problem: I'm not a customer yet?

Hi.

I also have problem sending a private message.

Please provide further accurate direction.

Thanks

Regular Visitor

Re: Problem: I'm not a customer yet?

Hi Ken,

I sent you a private message with required account information.

Hope you can help fix the "You are not a customer yet" problem.

Thanks for your help.

Khanh

Official Employee

Re: Problem: I'm not a customer yet?

Hi.

I also have problem sending a private message.

Please provide further accurate direction.

Thanks

imind1, I got it thanks (I do not work Sundays and Mondays). 

 

KenF


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Official Employee
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Re: Problem: I'm not a customer yet?

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