Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,391

members

706

online

28,952

topics

Top

Re: Delay With Order Process?

New Poster

Re: Delay With Order Process?

I've Placed four orders all have been cancelled due to failure to answer security questions properly when I'm completely sure of my answers which only leaves the question in my mind does Xfinity know more about my current time at my gone past living places ect more than I do. This is ridiculous. Customer service keeps suggest i retry and they know it's my Account because I have to answer every security question on file. Terrible Mobile Service you guys are providing.
Official Employee

Re: Delay With Order Process?

Kamron1, the orders will cancel if the answer to the manual review questions are answered in correctly or not within the 3 day review window. Unfortunately, we cannot present you with the answers, so you'll need to place a new order if it fails. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 203 views
  • 0 kudos
  • 2 in conversation