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Porting my number and BYOD

Regular Visitor

Porting my number and BYOD

For the last 2 months, I have been trying to switch a line from Walmart Family Mobile to Xfinity with no success. I already have one line with Xfinity and I'm trying to BYOD. I have unlocked iPhone 6S +. Today, at the Xifinity store, the rep tried his best to help and made few phone calls and they open a support ticket. I don't have the time to keep going to the store. Can't xfinity just send me a sim card? or do the process over the phone. I know my phone works with Xfinity (I tried the sim from the other line and it worked). Thanks How can I check the status of the support ticket? Ticket # SR014728555
Official Employee

Re: Porting my number and BYOD

 

Hello ssh2, I am more than happy to look into this for you and provide assistance so that we can get your phone number ported over successfully. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?