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Phone Delays

Posted by
Regular Visitor
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Message 1 of 10
447 Views

Ordered mobile service on on 9/2. Credit card charged 9/3. Phone estimated to arrive today. Still haven't received any shipping info. Have spent HOURS every day this week trying to get answers from phone, chat, messenger, but nobody can tell me anything! Ticket was submitted to escalate. Has anyone had any luck getting through to a person? 

9 REPLIES
Posted by
Valued Contributor

Message 2 of 10
423 Views

I ordered one of my lines on 8/25, received the phone on 9/1, exactly 1 week after I placed the order because of Hurricane Harvey. I suggest you contact Xfinity Mobile CS via phone or chat or text them at 888-936-4968 to ask for the status of the order.

Posted by
Frequent Visitor

Message 3 of 10
415 Views

I ordered on 8/30 (LG X charge, while in stock) and have just received it today 9/7. It does take more than a week. 

Posted by
Frequent Visitor

Message 4 of 10
408 Views

I preordered the Note 8, on Sep 3 and the status is now on "Shipping soon" for 4 days now. I know the release date is Sep 15, but every carrier is shipping their phones really earlySmiley Sad. I just have to keep my fingers crossed!

 

I just wished i didn't have to wait 90 mins every time i want to speak to someone. I'm personally giving them 4 Months to get the waiting times situated.  

Posted by
Official Employee

Message 5 of 10
368 Views

 

Mkeave, I can check on your order. Send me a private message with your address, full name, and your account number for help. 

 

KenF




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Posted by
Regular Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
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 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 6 of 10
364 Views

Thanks! Sent

Posted by
Official Employee

Message 7 of 10
357 Views

 

Mkeave, I didn't get it yet! (Click ComcastKenF and then click Private Message Me)




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We ask that you post publicly so people with similar questions may benefit from the conversation.

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Community Icon
I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
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Was your question answered?
Mark it as a solution!solution Icon
Posted by
Regular Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 8 of 10
348 Views

Just sent again. 

Posted by
Official Employee

Message 9 of 10
347 Views

Got it, thanks, Mkeave.




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Posted by
Official Employee

Message 10 of 10
188 Views