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Personal hotspot for iPhone 7+

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Message 1 of 4
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My personal hotspot isn’t working and in the settings< cellular (xfinity) section, there is a message to ‘set up personal hotspot’ this link is broken and goes to a blank page. Almost two weeks ago I went into the store and was sent a new phone and SIM card. Personal hotspot still not working.

I switched my SIM card with another phone in the house with the same service and it worked. Something on the back end is wrong. Any suggestions? This is a new service for me and a deal breaker to not have personal hotspot.
3 REPLIES
Posted by
Official Employee

Message 2 of 4
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Jac25,

 

If you purchase the device from us and you're not able to connect to a hotspot, it sounds like the feature isn't on your account. Let's get that fixed for you. Please private message me your account number, address and full name for help. 




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Message 3 of 4
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Ken,

 

I have the same issue and have sent you a PM.

Posted by
Official Employee

Message 4 of 4
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tayovm, got it. 




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I am an Offical Comcast Employee.
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