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Personal hotspot for iPhone 7+

New Poster

Personal hotspot for iPhone 7+

My personal hotspot isn’t working and in the settings< cellular (xfinity) section, there is a message to ‘set up personal hotspot’ this link is broken and goes to a blank page. Almost two weeks ago I went into the store and was sent a new phone and SIM card. Personal hotspot still not working.

I switched my SIM card with another phone in the house with the same service and it worked. Something on the back end is wrong. Any suggestions? This is a new service for me and a deal breaker to not have personal hotspot.
Official Employee

Re: Personal hotspot for iPhone 7+

 

Jac25,

 

If you purchase the device from us and you're not able to connect to a hotspot, it sounds like the feature isn't on your account. Let's get that fixed for you. Please private message me your account number, address and full name for help. 




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Frequent Visitor

Re: Personal hotspot for iPhone 7+

Ken,

 

I have the same issue and have sent you a PM.

Official Employee

Re: Personal hotspot for iPhone 7+

 

tayovm, got it. 




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Official Employee
Moved:

Re: Personal hotspot for iPhone 7+

New Poster

Re: Personal hotspot for iPhone 7+

I too have the same issue and talked to an xfinity rep and all she said was there’s nothing she could do. It was working just fine on my iPhone7+, apple crashed it and replaced it with a new refurbished phone, worked for about 2 weeks and now I can talk&surf or turn on my hotspot. Is there a fix for this?
Official Employee

Re: Personal hotspot for iPhone 7+

 

Hello Flee14, have you tried downloading our Xfinity hot spot app to get connected? Have you tried using a different device other than your cell phone to connect to the hot spot? Is Comcast your cell phone service provider? 




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