Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,456

members

1,292

online

29,716

topics

Top

Ordered 3 phones and only received rebate for 2

ANSWERED
Regular Visitor

Ordered 3 phones and only received rebate for 2

I ordered 3 LG phones on 1/7/18 with $150 rebate for each and received a rebate of $300 in the mail. I called Comcast on 4/21 and received ticket # 046087598. Janey stated that I should have received $450, not $300 and that I would hear back by 4/22. I have not heard anything back so called again today to follow up only to be passed around and then the line disconnected. I am hoping the forum can help with this situation.

Accepted Solution

Re: Ordered 3 phones and only received rebate for 2

 

mwoods1, your card is on it's way. More details in the private message. Post again if you need further assistance. 

 

KenF

View answer in context
Official Employee

Re: Ordered 3 phones and only received rebate for 2

 

mwoods1, let's check on your rebate ticket. Please send me a private message with your full name, address, and phone number tied to your residential services for help.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: Ordered 3 phones and only received rebate for 2

 

mwoods1, your card is on it's way. More details in the private message. Post again if you need further assistance. 

 

KenF


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 2 replies
  • 278 views
  • 0 kudos
  • 2 in conversation