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Order not shipped yet, possible to still pick up in an Xfinity store?

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Message 1 of 5
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The title actually says it all.

I placed an order a few days ago that hasn't shipped yet. Is it still possible to go to an Xfinity store and pick up my phones?

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Posted by
Contributor

Message 3 of 5
262 Views
Solution

No it's not unless you cancel your order and place a new one. You can do that of course but it might cause a giant mess and delay the whole process.

4 REPLIES
Posted by
Official Employee

Message 2 of 5
191 Views

 

AprilWhine, Have you been charged for the order yet? You may not be able to pick up the device from a store within the same order due to conflicting inventory. So it might be easier to cancel the order and then fulfill it in store if the store has it in stock. Which phone was it? 

 




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Highlighted
Posted by
Contributor

Message 3 of 5
263 Views
Solution

No it's not unless you cancel your order and place a new one. You can do that of course but it might cause a giant mess and delay the whole process.

Posted by
New Poster
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
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 Posting replies is the best way to get involved.
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Message 4 of 5
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Thanks for both answers. I have already been charged for the order so looks like the easiest way is to just wait.

Posted by
Official Employee

Message 5 of 5
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AprilWhine, if you send me your account number and name via private message (oh and the order number too), I can check on the status periodically. 

 

 




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