Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,285

members

1,491

online

29,316

topics

Top

Long overdue Visa card despite multiple calls.

Regular Visitor

Long overdue Visa card despite multiple calls.

I am beyond frustrated.

I activated a Galaxy near the beginning of Nov. 2017 and received an official email stating that I was eligible for the $200 Visa gift card promotion, provided I meet certain requirements. I met the requirements as stated, paying on time automatically for the specified length, then waiting the additional supposed processing time.

I called once initially after activation to ensure I was set up to receive the promo, and was assured my account was fine.

I called again after the required time had passed and then some, to be told a ticket had to be opened but that it would be handled. Time passed. I called again. Was given different dates and a different story. More time passed, called again, and once more was told different dates/different stories. I've since gone in to my local payment center and spoke with someone there who said that some of what the phone reps had told me was not entered as such in my file.

My info STILL does not pull up on the official Xfinity reward site, no matter how it's entered, and frankly I'm tired of calling only to wait on hold for 30-60 minutes to be told to "watch my mail" within the next "X" amount of days...but nothing shows.

Long time Comcast customer here who would not have ordered the new phone without this offer. Could someone please help me with this? Thank you!

Frequent Visitor

Re: Long overdue Visa card despite multiple calls.

Your not the only one, I ordered a IPhone X in January and was told I would get a $200 visa gift card in 15-18 weeks. When I hit the 18 week marker I contacted them and asked where it was, they said I’d have to wait another 5 weeks for it to process! I then copied and pasted the line from the terms of service stating 15 -18 weeks and they said they would expedite it, and I would get it the following week. Well the following week came and I never received it so I contacted them again, and was told they know nothing and the reward center is backed up. Beyond a joke at this point.
Regular Visitor

Re: Long overdue Visa card despite multiple calls.

I have had the same experience. I was supposed to get a $500 Visa gift card for signing up with Xfinity Mobile on Nobember 25, 2017. I have called and called and visited the retail store and emailed and called .... It's always "coming soon."  Maybe we should all hire one attorney to file a "class action suit" against Comcast. Seriously!  This is not right!

Frequent Visitor

Re: Long overdue Visa card despite multiple calls.

I agree there.....it has to be tons of people that got caught by this scam
Official Employee

Re: Long overdue Visa card despite multiple calls.

Hi All, thank you for reaching out and if you would like I could check on my side and give any insight on when to expect your prepaid card or submit a ticket accordingly.  Please send me a private message with your account information (your name, address and account number). 

 

Thank you 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 4 replies
  • 280 views
  • 0 kudos
  • 5 in conversation