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Just received new phone can't activate the website not responding?

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Message 1 of 10
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Just received new phone can't activate the website not responding?

9 REPLIES
Posted by
Official Employee

Message 2 of 10
297 Views

Hi, brianhsr. Please try clearing your web browser's cache and cookies then logging into your account at xfinitymobile.com/activate. Please keep me posted if that does the trick.




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Message 3 of 10
264 Views
Just tried clearing history and cookies. Did not work. Please advice. Been in the phone queue forever and there's no other way to do this!!!
Posted by
Frequent Visitor

Message 4 of 10
234 Views

Same here... activation page is timing out

 

This site can’t be reached

xfinitymobile.com took too long to respond.

Try:

ERR_CONNECTION_TIMED_OUT
Posted by
Frequent Visitor
Frequent Visitor

Message 5 of 10
202 Views

Had the same problem, called the 800 #, waited for 30 mins and then the phone was activated by the service rep.

The short of it - they are swampt with new accounts and still have to work out some technical isues. Give the guys a break and appreciate their efforts to move the cell industry forward.

Posted by
Official Employee

Message 6 of 10
186 Views

@Jmarie1983 and @hexland - I can help out with getting your devices activated. Please send me a private message verifying your full name, address, and account number to get started.




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Posted by
Frequent Visitor

Message 7 of 10
156 Views

30 minutes?   Hahahaha...

I called support and was told by the system that my wait time would be 2hrs and 50minutes - would I like a callback?

Sure, I registered for a callback and about 90 minutes later - I got an automated callback... which then put me on hold for another 90 minutes.

I never did get to speak to anyone - my kid hung up my phone (which was sitting on my desk blaring music on hands free) to play a game.

Posted by
Official Employee

Message 8 of 10
151 Views

I can help with activation, hexland. Can you please send me a private message with the requested verification information at your earliest convenience so I can assist?




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Posted by
Frequent Visitor

Message 9 of 10
141 Views

Thanks!  I'll do that tonight, when I get home from work

Posted by
Official Employee

Message 10 of 10
137 Views

You're welcome. Please keep me posted once you get home and are free.




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