Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,939

members

927

online

29,072

topics

Top

Issues setting up voicemail

ANSWERED
Regular Visitor

Issues setting up voicemail

I setup my voicemail on my iPhone 6 that was brought over from my AT&T plan and when others call and it should go to voicemail the error ‘we are unable to complete your call.’

Anyone else experience this? I spent an hour with a customer service member who was extremely unhelpful.
Accepted Solution

Re: Issues setting up voicemail

 

Hegs67, glad to hear your issues have been resolved. Please post again if you need further assistance. 

 

KenF

View answer in context
Contributor

Re: Issues setting up voicemail

I have the same issues.  When others call me and I don't pick up, instead of their call going to my voicemail their call just fails.  I have a ticket open with the XM engineering team right now for this issue, we'll see if they can fix it.

Official Employee

Re: Issues setting up voicemail

 

Hegs67, was a ticket opened for this issue?


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Issues setting up voicemail

I haven't opened a ticket, I just recently converted to Xfinity mobile and am not aware how to create a ticket?

Official Employee

Re: Issues setting up voicemail

I haven't opened a ticket, I just recently converted to Xfinity mobile and am not aware how to create a ticket?

Hegs67, gotcha. I can help with some troubleshooting and then open a ticket for you as necessary. 

 

Please send me your full name and account address via private message for help. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: Issues setting up voicemail

 

Hegs67, glad to hear your issues have been resolved. Please post again if you need further assistance. 

 

KenF


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 5 replies
  • 487 views
  • 0 kudos
  • 3 in conversation