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Iphone voicemail notifications not working

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Iphone voicemail notifications not working

Got an iPhone with Xfinity Mobile when they first started. Voicemail notifications worked fine for like the first couple weeks then stopped working. Have to just call every so often and check. Called numerous times to get it fixed but they said it was an issue they had no fix for. Have they figured it out yet?
Accepted Solution

Re: Iphone voicemail notifications not working

wgieszler, glad we were able to get this fixed for you. Post again if you need further assistance. 

 

KenF

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Contributor

Re: Iphone voicemail notifications not working

No they haven't figured it out.  Mine hasn't worked right since November 2017 desipite many attempts from tier 2, tier 3, XM escalation specialists, etc.  I give up...

Contributor

Re: Iphone voicemail notifications not working

You can make and receive calls on XM iPhone with Cellular Data switched to OFF 

However for voicemail notifications to work, Cellular Data has to be switched to ON

It looks like XM delivers the Voicemail Notifications (and the voicemail itself?) to iPhone via Cellular Data. 

Official Employee

Re: Iphone voicemail notifications not working

wgieszler, I got your private message so I'll follow up with you there. 


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Official Employee

Re: Iphone voicemail notifications not working

wgieszler, glad we were able to get this fixed for you. Post again if you need further assistance. 

 

KenF


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Mark a Best Answer!solution Icon

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