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IMEI bad with XfinityMobile

New Poster

IMEI bad with XfinityMobile

Good with Verizon and ATT. Been to Xfinity Store twice. Phone is paid off and no issues. Iphone 6sPlus running 11.3. MBC 500 is the error given on the employees tablet
New Poster

Re: IMEI bad with XfinityMobile

Thank you in advance.
Official Employee

Re: IMEI bad with XfinityMobile

 

Hello SeaXXBass, I show that our network does support the IPhone 6 Plus. Please send me a private message with your full name, street address, phone number and account number by clicking on my name (ComcastAmir) and then "private message me" and we can get started on getting your phone activated. 


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Official Employee
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Re: IMEI bad with XfinityMobile

Frequent Visitor

Re: IMEI bad with XfinityMobile

I've been having the same issue for the last week. I've been into the retail store6 times over the last week. They keep telling me to come back and try again but now they've given up. Still no service and it's an unlocked iPhone 6S on Verizon.

Regular Contributor

Re: IMEI bad with XfinityMobile

Thats the part of XM I don't understand, if it is an unlocked, not blacklised verzion phone, in any other smartphone universe it should work on CDMA system. What on earth is XM doing to screw this up?

Official Employee

Re: IMEI bad with XfinityMobile

Hi All, 

 

If the iPhone was purchased from Apple, the IMEI cannot be used for XFINITY Mobile BYOD. Only devices from a Carrier (ATT, Verizon, T-Mobile, Sprint) are eligible. 

 

KenF


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