Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,735

members

1,719

online

29,038

topics

Top

I purchased the Samsung S7 back in December 2017 during a promo and have yet to receive promo gift

New Poster

I purchased the Samsung S7 back in December 2017 during a promo and have yet to receive promo gift

I purchased the Samsung S7 back in December 2017 during a promo offered by xfinity. I was supposed to receive a $250 visa card. I have had 3 different phone conversations, 2 online conversations and have sent a formal complaint in via online and have never had any contact from anyone. I was told initially I needed to ahve the service for 90 days which was up approx 6 weeks ago and have yet to have any response.

 

 

 

Christina Hildebrand

Official Employee

Re: I purchased the Samsung S7 back in December 2017 during a promo and have yet to receive promo...

Hi Christina, I can look into your prepaid card for you.  Please send me a private message with your account information (your name, address and account number). 

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 265 views
  • 0 kudos
  • 2 in conversation