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How can XM cancel my order without any notice

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How can XM cancel my order without any notice

I placed my order to buy a iphone 7 plus on Feb 24 and I received the email with the order number. Then I did not received any email about the verification. I have been waiting for one week. Today I asked the customer services and they said my order has been cancelled. How can XM cancal my order without any notice???
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Regular Contributor

Re: How can XM cancel my order without any notice

after  you place  a order  you need too call in  do the security questions  if you  dont  do  the security questions  the order  will get  cancel 

Official Employee

Re: How can XM cancel my order without any notice

Hi Siyi, I have responded to your private message.

 

Thank you


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Official Employee

Re: How can XM cancel my order without any notice

Hi Siyi, thank you for working with me via private message and if you are still needing assistance please let us know.

 

Thank you


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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